Independent Measurement of Hearing Aid Outcomes

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EARtrak Privacy Policy


This Privacy Policy applies to personal information collected by EARtrak Pty Ltd and was last updated in September 2015.


Personal Information Handling Practices


We usually collect personal information about individuals directly from those individuals or their authorised representatives.

We sometimes collect personal information from a third party or from a publicly available source, but only if:

  • The individual has consented to such collection or would reasonably expect us to collect their personal information in this way
  • If it is necessary for a specific purpose such as the investigation of a privacy complaint

We only collect personal information for purposes which are directly related to our functions or activities under the Privacy Act 1988 (Privacy Act) and only when it is necessary for or directly related to such purposes.


Use and Disclosure

We only use personal information for the purposes for which we collected it - purposes which are directly related to one of our functions or activities.

We do not give personal information about an individual to other Government agencies, private sector organisations or anyone else unless one of the following applies:

  • The individual has consented
  • The individual would reasonably expect, or has been told, that information of that kind is usually passed to those individuals,                 bodies or agencies
  • It is otherwise required or authorised by law
  • It will prevent or lessen a serious and imminent threat to somebody's life or health
  • It is reasonably necessary for the enforcement of the criminal law or of a law imposing a pecuinary penalty, or for the protection of         public revenue


Data Security

We take steps to protect the personal information we hold against loss, unauthorised access, use, modification or disclosure, and against other misuse.

When the personal information that we collect is no longer required, we destroy or delete it in a secure manner.


Your Choices

You can access the personal information that we hold about you, and you can ask us to correct the personal information we hold about you.

If you are listed on one or more of our media or network email lists you can opt out at any time. You can unsubscribe by using the 'unsubscribe' option noted in our emails.


How to Contact Us

For further information, contact us at [email protected]  or alternatively, you can write to us at PO Box 595, Traralgon, Victoria, Australia 3844.