Susan Clutterbuck's work was recognised "for services to the deaf and hearing impaired" with the award of the Order of Australia Medal in the Australia Day honours 2020. Due to COVID restrictions the official presentation by the Governor of Victoria, Linda Dessau, was not held until December 2020. Susan says "It was a great honour to receive this award which recognises many years advocating for high standards of service for the needs of people with hearing problems. I would also like to acknowledge the many mentors and colleagues who have inspired and supported me."
Susan was supported at the presentation by Neil Clutterbuck, Dr Julie Clutterbuck and Sean Clutterbuck as well as Ray Thornhill who continues to provide systems support for EARtrak.