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Why choose EARtrak

EARtrak is just one of many outcomes measurement tools. How do you choose between doing your own patient satisfaction surveys or one of those other tools - IOI-HA, SADL, COSI, APHAB, HHIE, GHABP, HAUQ or online review sites? Or maybe EARtrak?

Why should you choose EARtrak?


Is Independent - clients reporting to an independent third party are more likely to give honest, unfiltered feedback than if their replies are going directly to their provider. Independent feedback is a powerful marketing message.

  • Provides Benchmarking - EARtrak is the ONLY outcomes measurement tool which provides you with benchmarking of your practice against others, so you truly know how well you are performing.
  • Is Systematic and Repeatable - EARtrak has a documented process which makes it easy to incorporate into your practice. Repeating the process over time allows you to see the results of your quality management activities.
  • Is Integrated with various practice management software programs - integration streamlines the EARtrak process even further to reduce the administrative burden on your team.
  • Achieves High Survey Return Rates - customer satisfaction surveys typically achieve a return rate of less than 20%. Practices which follow the EARtrak process achieve return rates of 60% or more! This is a survey which is well-accepted by patients.
  • Is Controlled - as a hearing health provider, you invite your patients to complete the EARtrak survey at the scientifically recommended post-fit period (six months), unlike online review sites which allow responses at any time.
  • Gives you the evidence you need to document the effectiveness of your services.
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