EARtrak

EARtrak is just one of many outcomes measurement tools available. So how do you choose between doing your own patient satisfaction surveys, or using one of those other tools - IOI-HA, SADL, COSI, APHAB, HHIE, GHABP, HAUQ or online review sites?

Why should you choose EARtrak? 

EARtrak:

• Is Independent - clients are more likely to give honest, unfiltered feedback than if their replies are   going directly to the provider. Independent feedback is a powerful marketing message
• Provides Benchmarking - EARtrak is the ONLY outcomes measurement tool which provides   you with benchmarking of your practice against others so you truly know how well you are   performing
• Is Systematic and Repeatable - EARtrak has a documented process which makes it easy to   incorporate into your practice. Repeating the process over time allows you to see the results of   your quality management activities
  
• Is Integrated with various practice management software programs - integration streamlines the   EARtrak process even further to reduce the administrative burden on your team
• Achieves High Survey Return Rates - customer satisfaction surveys typically achieve a return   rate of less than 20%. Practices which follow the EARtrak process achieve return rates of 60% or   more!
• Is Controlled - as a hearing health provider, you invite your clients or patients to complete the   EARtrak survey at the scientifically recommended post-fit period, unlike online review sites which   allow responses at any time.