EARtrak is a comprehensive survey process to independently measure hearing aid outcomes.
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Mission – “Giving consumers a voice in advancing standards of hearing care”.
“There are two ways of spreading light – to be the candle or the mirror that reflects it” - Edith Wharton
Click Here - To Complete the Customer Satisfaction Survey Online or Freecall anywhere in Australia 1800 151 176 to request a paper survey be mailed directly to you.
NEWS ITEM 21/07/11 EARtrak independently audits performance quality for clinics using the EARtrak process to monitor the outcomes for their clients. Each clinic is awarded a star-rating (up to 5 stars). Contact the EARtrak office on 1800 151 176 to find the clinic most likely to meet your hearing needs.
NEWS ITEM 12/10/10 Better Hearing Australia National Conference 2010 EARtrak was delighted to present the new 5 star performance rating system at the Better Hearing Australia National Conference in Melbourne 8 - 10 October. There was keen interest from consumers in contributing their opinions and experiences with the Customer Satisfaction Survey. Susan Clutterbuck was also invited to present during the conference. Her presentation "Improving Standards of hearing care - A new approach" is available to view on our Presentation page.
NEWS ITEM 28/05/10 EARtrak launches online "Customer Satisfaction Survey". Consumers - Your opinions are important! EARtrak is interested in your hearing care experiences. Our mission - "Giving consumers a voice in advancing standards of hearing care." Click here Customer Satisfaction Survey to complete the survey on-line. Or you can print out the survey and send your completed survey to EARtrak PO Box 595 Traralgon Victoria Australia 3844.
NEWS ITEM 1/05/10 EARtrak launches 5 Star Rating Consumers and referral sources seeking independent evidence of the quality of hearing care services can now look for "EARtrak Quality Accreditation" ratings.
EARtrak is in a unique position to rate service delivery for practices dispensing hearing aids. Ratings are based on customer satisfaction with services provided, and enable consumers to choose those practices that have proven quality outcomes. Businesses that participate in the EARtrak quality measurement process can earn up to a 5 star rating. Each star is earned by meeting a specific quality target.