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EARtrak

Independent Measurement of Hearing Aid Outcomes

 - Hearing Aid Satisfaction Survey

How EARtrak works

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EARtrak is a simple, clearly documented, repeatable hearing aid satisfaction survey process that delivers unfiltered client feedback to clinics and practices which fit hearing aids.


As of May 2015, EARtrak is also available as a fully on-line process, from practice registration through to survey completion by your patients, and delivery of your EARtrak reports.


Practices using the paper-based survey process will be invited to transition to the on-line option over the coming months.


Using the EARtrak process, clinics can undertake customer satisfaction surveys for hearing aid clients and then use the data collected to improve their services.


There are three key participants in the EARtrak process:

  • Clinics which fit hearing aids
  • Clients/patients who are fitted with hearing aids
  • EARtrak, an independent data consultant that collates client satisfaction and outcomes     survey results to provide Practice Reports to clinics

  1. EARtrak provides practices with survey tools and instructions
  2. Clinics send the surveys to their clients/patients
  3. Clients return their completed surveys to EARtrak
  4. EARtrak undertakes data analysis and generates reports for clinics
  5. Clinics use their confidential EARtrak practice reports to support and manage their quality     management processes to deliver better outcomes for their clients