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EARtrak

Independent Measurement of Hearing Aid Outcomes

 - Hearing Aid Satisfaction Survey

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EARtrak welcomes ACCC report

Posted on 8 March, 2017 at 22:05

Australian hearing aids outcomes measurement consultant, EARtrak, has welcomed the Australian Competition and Consumer Commission report into issues around the sales of hearing aids.


The ACCC investigation and report raises some serious concerns both within the industry and amongst consumers about the emphasis on selling hearing aids.


The report also called on hearing clinics to consider remuneration structures that reward quality advice and service ahead of sales.


EARtrak spokesperson, Tracey Matthies, said hearing aid consumers should be able to rely on clinicians to provide independent advice based on achieving the best possible outcomes for each client.


“At EARtrak, we encourage hearing aid consumers to seek out providers who have a demonstrable practice of measuring client outcomes and satisfaction as part of their quality management process,” Ms Matthies said.


“We have made representations to the Office of Hearing Services arguing that the current system simply rewards contracted clinicians for fitting aids to ears without any measurement of client outcomes or reporting of those outcomes to enable clients to choose providers based on quality,” Ms Matthies said, “The ACCC’s recommendation that remuneration of hearing care providers should reward service and quality advice is a step in the right direction for consumers.”


She said it was essential that hearing aid consumers had access to data that allowed them to make informed choices about providers.


 

About EARtrak:

EARtrak is an independent data consultant company based in Victoria, Australia providing a hearing aid satisfaction survey that allows clients to provide unfiltered feedback to hearing care providers.

EARtrak is based on three key premises:

1. That hearing aid users deserve the best possible outcomes with their hearing aids

2. That hearing service providers want to deliver the best possible outcomes for their clients

3. That prior to making purchasing decisions, hearing aid users have the right to independently collected information about the outcomes achieved by providers

 

Contact:

Tracey Matthies

Chief Executive Officer

Ph. 03 5133 6111 / 0448 543 861

Email outcomes@eartrak.com

 

Gippsland Audiology earns five star certification

Posted on 14 September, 2016 at 0:10

Congratulations to Gippsland Audiology which has been awarded the maximum five stars under the EARtrak Quality Certification.

This award recognises the practice's excellence in five key areas:

 

  1. Independent validation of client outcomes
  2. Continuing commitment to quality improvement
  3. Client satisfaction with hearing improvement
  4. Client satisfaction with hearing aid performance
  5. Client satisfaction with service delivery


Below: EARtrak CEO., Tracey Matthies, left, presents Andrew and Meg Miklosvary with their five star quality certification certificate. 

 

We're taking a break

Posted on 16 December, 2015 at 21:50

The EARtrak team is taking a well-deserved break over the Christmas New Year period. 

The office will be closed from midday on Christmas Eve and reopening on Wednesday 6 January 2016.

We will be monitoring emails and phone messages across the holiday period. 

From the EARtrak team to you and yours, we wish you a safe and happy Christmas and a prosperous New Year.




Learn how to use Fitting Wizard for EARtrak

Posted on 2 September, 2015 at 1:15

Practice management software program, Fitting Wizard, includes functionality for implementing the EARtrak client satisfaction survey process.

Fitting Wizard requires setting up in a number of areas before the survey process begins. 

EARtrak Chief Executive Officer, Tracey Matthies, has launched a short tutorial video to step practices through the set up and use of the EARtrak functionality in Fitting Wizard.

"Once practices are set up, it's a very simple process," Ms Matthies said, "The program assigns unique client ID numbers, prints out the survey cover letters and sticky labels and generates the client data file, so it's quick and simple for practices to do each month."


EARtrak now fully online

Posted on 9 June, 2015 at 2:10

EARtrak's hearing aid satisfaction survey is now available as a fully online service with the option of personalised surveys!

From registration through to sending out survey invitations to your patients, and receiving your practice reports, it can all be done online. 

EARtrak Chief Executive Officer, Tracey Matthies, said it was a natural development as internet usage increased across all age groups. 

"Various studies have shown that the number of older Australians and Americans using the internet is always increasing," she said, "And that means that as service providers, we have to avoid ageist beliefs about older people being unable to learn and unwilling to adopt new technologies."

In recent months, online EARtrak responses were received from patients aged from their 50s through to their 90s.

"The United States is a clear leader in the adoption of technology, and for that reason, we are now offering EARtrak solely as an online service there," Ms Matthies said. 

Existing Australian practices using the EARtrak process will be encouraged to transition over the coming 12 months, while new Australian practices will be invited to register for the online process. All Australian practices will have the option of ordering additional paper surveys and reply paid envelopes until the transition is complete. 

Practices registering for an online package can opt for personalised surveys which includes their practice name as well as the names of their practicitioners and clinic sites.

Patients are more likely to respond to a personalised survey yet still have the assurance that their responses are going to an independent data consultant. It also makes it easier for patients to correctly name their practictioner and clinic.

Follow this link to learn more about EARtrak's online packages or to order additional paper surveys and reply paid envelopes. 

Industry support for PACA

Posted on 31 May, 2015 at 23:30

A tool developed by EARtrak and practicing audiiologists to help patients and clinicians to identify communication difficulties, plan appropriate management and to evaluate treatment effectiveness, is already winning industry praise.

Colorado audiologist, and founder of Cut to the Chase Communication, Dr Dusty Jessen, says the PACA assessment tool is "fabulous - simple, quick, and effective."

Dr Jessen told EARtrak she can't wait to use it in her clinic and share it with her colleagues.

Click here to read more and download PACA.

May we recommend your practice?

Posted on 23 April, 2015 at 1:00

Consumers are becoming increasingly aware of the value of selecting quality hearing healthcare providers - and EARtrak plays a valuable role in that process.

At EARtrak, we regularly receive emails asking for recommendations. For example, we received this email just this month:

"I am about to seek out my first hearing aid, and would appreciate advice as to hearing service providers in my area who are rated by Eartrak as demonstrating commitment to client service and integrity."


EARtrak heads to AHAA

Posted on 22 January, 2015 at 21:55

EARtrak wil be on show at the American Hearing Aid Associates (AHAA) Convention in Orlando, Florida from February 18 - 21, 2015.

EARtrak Chief Executive Officer, Tracey Matthies, said she was looking forward to meeting delegates and fellow exhibitors.

"We always get plenty of interest from the American market when we exhibit," Tracey said, "Our North American counterparts are truly committed to quality and are always on the look out for tools which help them to measure and manage their performance."

Tracey invited AHAA delegates to visit her on Booth 16 to learn how using EARtrak could help them to deliver even better outcomes for their patients.

Following the Convention, Tracey will meet with several major clients in the US. 

Welcome to the new EARtrak website!

Posted on 20 January, 2015 at 21:50

Welcome to the new EARtrak website.

We are very excited with the crisp, modern look of the site.

Take a few minutes to explore the site and be sure to let us know what you think!

Is there anything missing?

Do you have any questions?

Maybe some suggestions?

Your feedback is welcomed. 


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